COVID-19 - Green Mountain Power

GMP is here to serve you: What to know about Coronavirus (COVID-19)

Safety is at the forefront of everything we do at GMP. Our focus is to keep customers and employees safe, and to continue to deliver reliable service during these unprecedented times. We have an ironclad commitment to health and safety; it guides our decisions day in and day out and is particularly important now.

We are closely monitoring the situation with local, state and federal health agencies, as well as monitoring and reinforcing guidance from the Center for Disease Control and Prevention (CDC).

Ensuring the health and safety of our employees and customers is our number one priority.

Safety Information

Current Conditions

At this time, GMP is here for you and carrying on business operations, with modified guidelines for customers and employees, outlined below. Our customer care lines remain open, our crews are available for essential safety service calls, and our lineworkers are ready if there are outages. We’re always working around-the-clock to keep the lights on for you and your family.

Precautionary Measures

In keeping with public health official guidelines, we are taking precautionary measures to limit your exposure and that of our employees.

Work from home. All employees who can work from home are doing so. That includes the vast majority of our office employees, and our field crews are also taking bucket trucks home and getting dispatched from home. We have worked hard over the years to put the technology in place to ensure that our team can work from any location so GMP can continue to provide great service to our customers.
Limiting access to buildings. We are limiting public access to our facilities, including in downtown Rutland, during this outbreak to make sure we are doing all we can to curb possible exposure. We have asked customers to utilize payment drop boxes that are located outside our facilities in Colchester and Rutland and have provided information at those locations regarding how to get in touch with our customer service team if they need help. As always, we have many options for customers to pay their bills and communicate with us, including by phone and through online tools.
Follow safety precautions. We’ve asked employees to follow recommended safety precautions including washing hands frequently, wiping surfaces and exercising “social distancing.” For our field crews, that includes any interactions with customers in the field. Our cleaning personnel are also increasing disinfecting protocols.
Home if sick. We have told employees if they feel sick, are sick or have any concerns with exposure to any illness, to take care of themselves and to protect others by staying at home.

What to Know About Your Energy Statement and Help Available

The Vermont COVID-19 Arrearage Assistance Program can help eligible Vermont utility customers with unpaid past due balances. The past due balance must be more than 60 days old for service provided after March 1, 2020. Apply for help at the Vermont Department of Public Service or at your local community action agency.

Also, GMP is extending the temporary suspension of collections-related activities, including service disconnections, through the end of 2020 to lessen any financial hardship the COVID-19 pandemic may have on our customers. These policies went into effect in mid-March and will be in place through the end of 2020, and we will evaluate their continued need at that time. Please note that regular billing will continue for all customers.