Where can I get more safety information?
Check out our Safety Guide for more information about what you can do in your home and during a storm to be prepared and stay safe. What’s included:
Storms and power outages can present serious risks to customers, including risks related to flooding, downed wires, generator use, and voltage problems. Information about storm preparedness, life-support, downed lines, voltage fluctuations, and home flooding are included. Learn more about storm safety.
Inside and out, we have the tips to help you prevent all kinds of household disasters. Determining potential electrical hazards inside and out is part of keeping a safe home. A quick tour now can prevent problems and fires later. Our home safety checklist can help you find potential problems within your home. Also included is information about electrical fires, portable heaters, and generators. Learn more about home safety.
We put power lines up high or bury them for a reason. All overhead and underground power lines carry an electrical charge. Most of those lines are not insulated. Therefore, outdoor tasks including pruning, trimming or felling a tree, cleaning a pool, moving an antenna, working on a roof, or excavating, require precautions. Want to know what to do if you encounter a downed power line, or have a landscaping project that requires digging? Learn more about power lines.
Trees & Vegetation
Fallen trees and their branches are one of the most common causes of power outages in New England. Never attempt to remove trees or limbs from a utility line. Instead, notify us of the situation. Get tips for how to stay safe when felling a tree and what kind of tree to plant. Learn more about trees & vegetation.
Life Sustaining Equipment
If you or a family member relies on life-support equipment, make sure we know about it. When the power is out, one of our highest priorities is to restore the electricity of our customers who depend on life-support. Learn more about life sustaining equipment.