In all seasons from winter snowstorms to summer rain and lightening storms, GMP is prepared to ensure power is restored quickly and safely.
First things first, to report an outage, call GMP at 888-835-4672 or report from our Outage Center. You can also download our free App or sign up for outage text alerts to report outages and get restoration times. And if you encounter downed lines, always call 911 first, then GMP.
To prepare for a storm, be sure your mobile phone is fully charged and have the following on hand:
- A battery-powered flashlight
- A portable radio
- Extra batteries
- Bottled water
If you or a loved one depends on life support equipment, please contact us to let us know. Develop a back up plan for major storm events and always call us immediately after experiencing an outage.
Water and Electricity Don't Mix
Never attempt to turn off your power, open circuit breakers, remove fuses or operate switches if water is present. Contact us immediately or call emergency personnel.
Call 888-835-4672 or report from our Outage Center.
Stay Away From Downed Lines
It is impossible to tell if a line is energized, so treat all lines as if they are carrying electricity. Never touch or go near downed wires!
If you encounter a downed line, always call 911 first and then contact GMP.
Call 888-835-4672 or report from our Outage Center.
Dim or Bright Bulbs? Shut off
Very bright or very dim bulbs indicate a voltage problem. Appliances can be severely damaged by voltage fluctuations. Immediately turn off the main electrical switch at the service panel and contact us immediately at 888-835-4672.
Inside and out, we have the tips to help you keep your home safe.
Check the condition of electric cords
Replace cracked or frayed cords. If rugs or furniture cover them, uncover them. Never nail or staple cords to the wall, baseboard, or other objects. Use extension cords temporarily; they are not intended for use as permanent household wiring.
Replace loose-fitting plugs, which can overheat and cause fires. Replace broken wall plates. Install safety covers on all unused outlets accessible to children. Never force a plug into an outlet. For multiple appliances, use an approved multi-outlet strip or have an electrician install additional outlets.
Install Ground-Fault Circuit Interrupters in bathrooms, crawlspaces, a garage, a kitchen, and all outdoor outlets
Ground-fault circuit interrupters (GFCIs) automatically cut the power to an appliance if it comes into contact with water. You can buy these inexpensive devices at the hardware store and have an electrician install them.
Never overload circuits
Too much wattage on a circuit can cause it to trip or fail to operate properly. Wires can overheat and cause an electrical fire.
Check your bulbs
Make sure wattage is appropriate to the fixture.
Evaluate the performance and placement of appliances
If an appliance has repeatedly blown a fuse, tripped a circuit breaker, or emitted an electric shock, unplug it and repair or replace the appliance.
Signs of an electrical problem
Do lights dim or flicker? Do you ever see sparks? Do you hear sizzling or buzzing? Do you smell something burning or smoldering? Do switch plates feel hot? Are plugs loose? Is insulation damaged? These are all signs of potential problems. Contact an electrician if necessary.
If an appliance catches fire, follow these steps:
- If you can do so safely, unplug the appliance or turn power off at the circuit breaker.
- Throw baking soda on the fire or use your extinguisher.
- Get everyone out of the house quickly.
- Call 911.
If you or anyone else suffers an electrical burn, do not cool it. Seek emergency treatment immediately.
All overhead and underground power lines carry an electrical charge. It is important to take precautions to stay clear of power lines when doing outdoor tasks such as pruning, tree trimming, working on a roof or excavating.
- Keep yourself and your equipment at least 10 feet away from overhead lines.
- Always work with a spotter.
- Use double-insulated and properly grounded tools.
- Install weatherproof covers and GFCIs on all outdoor outlets.
- Always keep children, pets, and livestock a safe distance away from power lines.
- Call 888-DIG-SAFE before you dig! It’s free and it’s the law.
There may be a lot more than dirt, worms, and other bugs in the ground. Gas, water, cable, and power lines are very often buried underground. That’s why you should always call Dig Safe before you dig. They’ll alert you to infrastructure underground.
Dig Safe operates Monday through Friday from 6 a.m. to 6 p.m. Off-hour coverage is provided for emergencies only. Call Dig Safe toll-free at 888-DIG-SAFE (888-344-7233), or visit www.digsafe.com.
Downed Power Lines
Downed power lines are extremely dangerous. They pose a tremendous risk to everyone around.
If you happen upon a downed power line, do not touch or go near it. Call 911 and then call GMP at 888-835-4672. Assume that all objects touching the power line are also energized. Stay at least 50 feet away from the line and anything it comes in contact with.
Trees & Vegetation
Fallen trees and branches are one of the most common causes of power outages in New England. Never attempt to remove trees or limbs from a utility line. Call 911 and then notify us of the situation by calling 888-835-4672.
Felling a Tree
Each year, dozens of Vermonters accidentally drop trees onto power lines, sometimes knocking out service to thousands of their neighbors.
The following tips will help keep everyone safe:
- Call GMP for assistance before cutting down any tree that could fall into a power line.
- Treat all power lines as energized. Never climb or attempt to fell a tree in contact with a power line.
- If a tree falls into a power line, stop at once! Stay clear and call us at 888-835-4672.
Life Sustaining Equipment
It’s extremely important that we know whether you or someone you care for relies on life support equipment.
Keep us Updated
If you or a family member relies on life-support equipment, like an oxygen tank, make sure we know about it. When the power is out, one of our highest priorities is to restore the electricity of our customers who depend on life-support. It is important that we know about the kind of life-support equipment in your home and the hours of backup power available. If there’s a change in life-support information, we need to know that as well.
In a major storm or power disruption, it is vitally important that you have a backup plan in case power goes out while life-support equipment is in use or scheduled, as it may be impossible for us to restore power quickly to your home, depending on the severity of the damage.
Call us at 888-835-4672, or email us at firstname.lastname@example.org, to check if we have your information on file.