Update: The Vermont COVID-19 Arrearage Assistance Program can help eligible utility customers with unpaid past due balances. The past due balance must be more than 60 days old for service provided after March 1, 2020. For details to apply online go to Important COVID-19 Updates. Also, to lessen any financial hardship the pandemic may have on customers and businesses, we have temporarily suspended disconnections due to late payments through the end of 2020. Regular billing continues.