Billing & Payments

The Energy Assistance Program (EAP) provides a 25% discount each month to income-qualified customers on the customer charge and the energy charge. There may also be a one-time arrearage forgiveness as shown on your active energy statement for eligible customers who are new to the program.

There are several assistance programs in Vermont to help customers.

Low-Income Rate

The Vermont Public Service Board has approved a new discounted rate for low-income customers that went into effect on December 15, 2012. For a program description and application, link directly to the Vermont Agency of Human Services Department for Children and Families Energy Assistance Program.

Once you have logged in to My Account, scroll down to Billing & Payment History and click on any “Bill” to see your energy statement and the rate that you are currently on.

Or you can view all of GMP's rates.

If you are on a time-of-use (TOU) rate you are billed a differently based on the time of day energy is used. We publish the on and off peak times for each time-of-use rate on the rates page. Click on any time-of-use rate and the section will expand to show the on and off peak times.

Our Empower rates are a creative and voluntary option for residential customers who are interested in reducing their energy use on as many as 10 peak power days between May and September when power costs are high. We in turn give you a great deal on your energy all year long. This program works best for customers who can be flexible with their energy use. More details on the rates page.

It’s easy to incorporate more renewable sources of energy into your mix. To enroll in GMP Cow Power, fill out the online form below or contact the Customer Information Center by calling (888) 835-4672. Unless your request is made on or about the time your regular bill is issued, voluntary renewable service will take effect during the next regular billing cycle.

You can choose to support local Vermont renewable energy with GreenerGMP. Green Mountain Power uses Vermont resources to supply GreenerGMP purchases. In this way your participation in GreenerGMP increases the portion of GMP's power supply mix that is obtained from new Vermont renewable sources. Your purchases from GreenerGMP support energy made from local cows, water, wind, trash, wood and the sun.

Yes, you can change the rate that you are on currently. There are different rates available depending on how the electric service is set up at your residence/business. All of GMP's rates are listed on the rates page.

If you have questions or are ready to speak to someone about changing your rate(s), you may contact us or call us at (888) 835-4672.

If you would like to enroll to create a payment arrangement, follow the steps below:

• Login or sign up to My Account. If you haven’t registered for My Account yet, click on Create Account.
• Once you are logged in, click on "Billing & Payment" in the menu on the left side of the page.
• Click on the "Overview" tab and you will see the Payment Plan option to the right of the page.

The rate provides a 25% discount for customers who are at or below 185% of federal poverty guidelines, and as approved by regulators it is funded by a monthly, per meter line item charge paid by all customers.

• The charges are:
  • Residential: $1.50/meter/month
  • Small Commercial: $3.00/meter/month
  • Large Commercial: $75.00/meter/month

Creating an online account is easy, will save you time and will empower you to take control of your energy usage. There are many benefits to an online account:

• 24/7 access to your account information.
• Access to your energy usage information.
• Pay bills and view billing history.
• Manage your account settings like signing up for payment arrangements or budget billing.
• Manage your billing preferences like recurring payments and paperless billing and sign up to receive text notifications.

Click on Create an Account to get started.

There are many factors that can affect your energy usage. Here are some questions to ask:

• How many days were in the billing cycle on your energy statement? The number of days you were billed for this billing cycle may be higher than usual. You can find this information by looking under the Bill Details on your energy statement.
• What was your energy usage at the same time last year? Do you see any patterns?
• Have you purchased any new appliances or large household items that could be using more electricity?
• Check around your home...has something been left on that you are unaware of?

If you think there is a mistake on your bill please call us for assistance at (888) 835-4672.

Your GMP energy statement gives you the information you need to easily manage your account.

While budget billing will not change your total cost of electricity over the course of the year, it will even out those fluctuations from month to month, allowing you to budget your payment well ahead of the due date.

If you are interested in signing up for budget billing, you will need an online account with us.

• To create an online account, click on My Account.
  • Click on Sign Up then fill in each field of the registration form.
  • You will need to have your GMP account number which you can find on your energy statement.
• If you already have an online account, log in to My Account.
  • Scroll down the page to the "Account Settings" section.
  • Under billing options, scroll down to Budget Billing Status and click on "Enroll in Budget Billing."
  • When the Budget Billing window opens, click on "Enroll." You're now signed up for paperless billing.

Your account will be reviewed every 4 months and may be adjusted at that time. Please note that if you contract with GMP for a new product or service in the middle of your year, your budget amount will not include these charges until we review your account in the 12th month. Until we do our review, the additional purchase will remain a separate line item on your bill.

First, we add up all the costs you have incurred over the past 12 months. They generally include:

• the value of the electricity you use,
• rental costs (for example, if you rent a water heater or other equipment through us),
• and pass-through charges like the charge that helps fund the statewide energy efficiency utility and the charge that helps fund the energy assistance program for low-income Vermonters

We then divide that number by 12. This determines the budget amount you will pay each month for the next 12 months.

Once a year, 11 months after you begin your budget plan, we will compare your budget amount to your actual consumption over the year. If you have used more power and services during that time, we will calculate a new increased budget for the next year. If you have used less power over the year, we will calculate a lower budget and apply a credit to your account that you can use towards future bills. Either way, we will send a detailed letter explaining the changes.

You should pay your current bill amount before your next billing statement as you normally would. If you don’t, your next bill will include your balance and also the calculated budget amount due. If your account is past due when you enroll in the budget billing plan, we will offer you a payment arrangement plan at that time.

We will only remove you from your budget billing plan if you request it by calling (888) 835-4672.

When we review your budget, if your actual electric consumption is lower than the total budget payments made, we will calculate a lower budget amount for you for the next 12 months. We will also credit your account for the amount you’ve paid above your actual usage. You can use that to pay future bills.

You may cancel budget billing whenever you wish by calling (888) 835-4672. We will “true up” your budget billing to your actual charges and your next billing statement will reflect what you actually owe GMP.