Green Mountain Power Among Top Utilities for Customer Satisfaction
J.D. Power’s 2018 Rankings Show GMP Second Highest for Mid-Sized Utilities in the East Region
16 July 2018
COLCHESTER, Vt. – Green Mountain Power is excited to announce that customers ranked GMP second highest for mid-sized utilities in the East Region in J.D. Power’s 2018 electric utility residential customer satisfaction study. GMP has achieved a high-ranking three years in a row, demonstrating a strong record of continued excellence. GMP’s results have risen every year over the past six years, showing a 20-percent increase in customer satisfaction.
“This is a great honor and it takes a dedicated, passionate team to achieve this. Whether it’s answering a call, responding in a storm, providing proactive information on social media, or offering the latest energy innovations, customer service is a part of our DNA at GMP. This inspires us to continue to up our performance and deliver excellent service to the customers we serve,” said Mary Powell, GMP’s president and CEO. “This also fuels our passion to continue our innovative work to partner with customers to transform the grid and deliver personalized energy solutions that drive down costs and cut carbon.”
The J.D. Power report results come directly from customers. Companies in the midsize utility segment serve between 100,000 and 499,999 residential customers. The study measures customer satisfaction with electric utilities by examining power quality and reliability, customer service, cost, billing, corporate citizenship and communications.
You can learn more about the J.D. Power report here: http://www.jdpower.com/pr-id/2018105
About Green Mountain Power
Green Mountain Power (GMP) serves approximately 265,000 residential and business customers in Vermont and is partnering with customers to improve lives and transform communities. GMP is focused on a new way of doing business to meet the needs of customers with integrated energy services that help people use less energy and save money, while continuing to generate clean, cost-effective and reliable power in Vermont. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. In 2014, Vote Solar named GMP a Solar Champion. More information at: www.greenmountainpower.com. Connect with GMP on Facebook and follow us on Twitter @GreenMtnPower.
Kristin Kelly, Green Mountain Power