Telelanguage Increases Accessibility for All GMP Customers
COLCHESTER, Vt. – Green Mountain Power (GMP) customers can easily communicate with customer service representatives in any language, thanks to a new translation service that makes interpreters available whenever customers call to talk with a customer service representative. This ensures easy, welcoming communication for all customers looking to set up electric service, track energy use and manage their GMP residential and business accounts.
“The telelanguage interpreter service works seamlessly for customers,” said Kristen Schiller, a Customer Energy Consultant in GMP’s Call Center who recently connected a customer with a Nepali interpreter. “It is a smooth process to get the interpreter on the line and it is so great for the customer to have that ease of communicating in a way that works best for them. We can now help our customers in any language! “
GMP is also planning to add an interpretation feature on its website, ensuring all customers can access information in the way that works best for them. This is part of GMP’s ongoing commitment to increase equity and accessibility for all customers.
GMP’s customer service representatives and the telelanguage service are available from 7:00 a.m. to 6:00 p.m. Monday through Friday.
About Green Mountain Power
Green Mountain Power (GMP) serves approximately 270,000 residential and business customers in Vermont and is partnering with them to improve lives and transform communities. GMP is focused on a new way of doing business to meet the needs of customers with integrated energy services that help people use less energy and save money, while continuing to generate clean, cost-effective, and reliable power in Vermont. GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. GMP earned a spot on Fast Company’s Most Innovative Companies in the World list four years in a row (2017, 2018, 2019, 2020). In 2021, the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation, and in 2019 GMP earned the Deane C. Davis Outstanding Vermont Business of the Year Award from the Vermont Chamber of Commerce and Vermont Business Magazine.
Kristin Kelly, Green Mountain Power
It is a smooth process to get the interpreter on the line and it is so great for the customer to have that ease of communicating in a way that works best for them. We can now help our customers in any language!Kristen Schiller, GMP Customer Energy Consultant