If you happen upon a downed power line, do not touch or go near it!
- Assume that all objects touching the power line are also energized.
- Stay at least 50 feet away from the line and anything it comes in contact with.
- Keep bystanders, children, pets, and livestock away as well.
- Never attempt to remove trees or limbs from a utility line. Instead, call us at (888) 835-4672 to report the issue.
- If the line is blocking the road or in contact with a vehicle with people inside of it, call 911, then call us.
- If a power line lands on your vehicle, stay inside until help arrives unless there is a fire.
- If you absolutely must leave the vehicle, jump clear of it so that you do not touch the ground and the vehicle at the same time.
- Once you land, shuffle away, keeping both feet in contact with the ground at all times.
Scammers regularly make calls threatening disconnection if payment is not made immediately. Utilities will never make a call threatening immediate disconnection if credit card information is not given immediately. If a customer has any doubt about the legitimacy of a call, we encourage them to hang up and call our listed number for any questions about their account status.Read more
- Go to My Account to create an online account to sign up for text alerts or emails...or to report an outage.
- Use your mobile phone to text “REG” to 46788 (GMPVT). Follow the on-screen steps and you’ll be registered in no time. Make sure to have your account number and last four digits of the primary phone number on the account handy. You may need them to verify your account.
- We will update you with our estimated restoration time once we've assessed the situation
- Link multiple accounts to one device, or multiple devices to one account.
- Be sure to read and follow the owner's manual before starting the generator.
- Obey all local, state and national electric and fire codes.
- Never operate a generator inside any structure or near a structure.
- Do not connect your generator directly to your home's wiring. Use a transfer switch to ensure electricity is not accidentally fed onto a line where line crews must work.
- Do not store fuel indoors or try to refuel a generator while it's running.
- Keep children and pets away from the generator.
Getting text notifications from GMP puts information about outages in the palm of your hand. Using the every day accessibility of text messaging, you can quickly and easily text or email us to report an outage. Then we'll update you with our estimated restoration time. Using GMP Text Alerts gives you peace of mind knowing that you won’t be caught by surprise.Read more
GMP is committed to restoring your service as quickly and safely as possible. We have a dedicated team who will respond around the clock. The duration of a power outage will vary depending on the cause and the amount of damage.
Phase 1 - Assess
Trained line workers go into the field to locate and assess safety hazards like downed wires and poles.
Phase 2 - Repair Damage
Once damage has been assessed and safety measures taken, crews make repairs. Even if you do not see our field crews, rest assured we are working nearby to get your power restored.
Phase 3 - Restore Power
Once damage is repaired, we begin restoring power to homes and buildings. We appreciate your patience as we work as quickly as possible to turn your lights back on.
Neighboring homes and businesses can be on different circuits or lines. A circuit can service up to 2,000 customers. Circuits don't necessarily align with streets, neighborhoods or community boundaries. One street or neighborhood may be served by two different circuits.
We offer multiple ways to report a power outage.
Call (888) 835-4672 to report an outage through our automated phone system or to speak with a customer service representative.
You should have your account number and/or know the name and address on the account.Read more
Estimated times of restoration (ETR) are based on information we receive from crews in the field as it becomes available.
- It is important to remember that we attempt to estimate the time of restoration to allow you to plan and safely await restoration, but ETR is only an estimate.
- We may have to update the estimate based on a number of factors, such as evaluation of damage from an onsite crew, changing weather conditions, additional problems that occur or any specialty crews or equipment needed for repairs once the damage is assessed. We do our best to keep you aware of updated information.